Return And Refund Policy

At Capelli Salon and Beauty Parlor, customer satisfaction is of utmost importance to us. That is why we’ve established the following return and refund policy for the products we retail.

.N.B.: For hygiene and safety purposes, we do not accept returns or exchanges on opened, used, or tampered products.

Returns will only be accepted if:
– The product is expired.
– The wrong item was delivered.
– The product has a defect.

 

Eligibility for a refund or exchange:
– The item must be unused, and in its original packaging.
– You must notify us within 24 hours of receiving your order.
– Purchase proof and clear photographs of the product must be provided.
– Refunds will be processed within 5 business days.
– Shipping fees are non – refundable unless the return is due to an error on our end.

Contact:
For return, refund, or product related concerns, please reach us on…
Phone/WhatsApp: +234 806 626 0899
Email: daisycapelli@gmail.com
Thank you for your cooperation.

CHAT